West Japan Railway Hotel Development Ltd. (hereinafter referred to as "The Company") values your privacy and is committed to protecting your personal data in accordance with applicable privacy laws. This Privacy Policy (the “Privacy Policy on the Handling of the Personal Data of Persons Who are in the EEA”) is aiming to confirm to handle personal data located in EEA legally and appropriately.

Certain activities on our Site require the collection of your personal data. The categories of personal data we may collect and process include:

  • contact information that assists us in communicating with you, including your name, age, mailing address, nationality, telephone numbers, email address and occupation etc. you provide on our website
  • As needed, credit card information etc. to provide the service requested by our customers

We uses your personal data collected on the Site to:

  • manage our customer relationship, including interacting with you, fulfilling your orders and requests
  • send you from time to time information on products and services, promotions etc., subject to your consent where required
  • research and analyze the use trend of customer

We may collect and process your personal data based on the following legal grounds:

  • your consent
  • performing a contract with you
  • addressing legal obligations
  • protecting public interests, performing the public authority for the public interests
  • protecting our customers’ important interests
  • or based on the legitimate interests of The Company, which are our usual business activities.

The Company will share your personal data only with the following business partners and third parties:
The Company strives to keep the personal information accurate and up to date within the scope of purposes of use, limits the employees who can access or handle it and exercises appropriate supervision over them.
The Company sometimes uses third parties, such as IT service providers, to perform tasks on its behalf and may need to share your personal information with them for the purpose described in the above paragraph 2. Any processing of that personal data will be on our instructions and compatible with the original purposes. As required by law,The Company may disclose your personal data to law enforcement officials, in order to comply with legal requirements, court orders, government or law enforcement agency requests, including to meet national security or law enforcement requirements, and including to agencies and courts in the countries where we operate.

  • We apply technical, physical and organizational measures that are designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, and against other unlawful forms of processing
  • Access to personal data is restricted to authorized recipients on a need-to know basis. We also maintain a data security practice that is proportionate to the risks associated with the processing of your personal data. The practice is continuously adapted to protect personal data, taking into account industry-accepted practices.
  • The Company is not responsible for the safety of your personal data transmitted to the websites of any other companies that may be linked to this Site. Visitors to any such websites should refer to such websites’ privacy policies and practices.

You have the right to:

  • Right of access by the data subject (GDPR Article 15);
  • Right to rectification (GDPR Article 16);
  • Right to erasure ('right to be forgotten') (GDPR Article 17);
  • Right to restriction of processing (GDPR Article 18);
  • Right to data portability (GDPR Article 20);
  • Right to object (GDPR Article 21);
  • Automated individual decision-making, including profiling (Article 22);

By accessing and using the Site, you understand and agree to the collection, processing, international transfer and use of your personal data as set forth in this Privacy Policy.
Where required by law, we will ask your explicit consent. You may always object to the use of your personal data for direct marketing purposes or withdraw any consent previously granted for a specific purpose by clicking on relevant links on our websites, following the directions contained in an email or by contacting us at the email address described in the below paragraph 11.

We may retain your personal data no longer than necessary for the purposes for which they were collected or as required by applicable law.

As is the case with many websites, our Site may use cookies and other automated information collection means, subject to your consent where required. Cookies are information about you from our website that is stored on your browser or hard drive. Cookies save you time because you do not need to manually re-enter the information stored on your hard drive. Cookies also help us upgrade our website by showing when and how users use our website. You can set your browser to notify you when a cookie is sent or refuse cookies altogether, but certain features of our website might not work without cookies.

As this Privacy Policy can be modified at any moment without prior notice, we will update the updated date at the bottom of this policy when we change this policy, so please refer to it on a regular basis.

If you request the right to be performed described in the above paragraph 6 or if you have any inquiries about this privacy policy and the protection/processing of the personal data, please contact the below.
Regarding the personal data provided for the inquiries, we will use them only to respond to the inquiries etc

【EU/UK representative】
You may contact our EU/UK representative using the contact details below.

EU Representative
DP-Dock GmbH
Address: Ballindamm 39, 20095 Hamburg, Germany
Website: https://www.dp-dock.com
E-mail Address: westjapanrailway-hotel-development@gdpr-rep.com

UK Representative
DP Data Protection Services UK Ltd.
Address:16 Great Queen Street, Covent Garden, London, WC2B 5AH, United Kingdom
Website: https://www.dp-dock.com
E-mail Address: westjapanrailway-hotel-development@gdpr-rep.com

These terms are translated from the original Japanese. The original Japanese version takes precedence over this English translation.

Updated: [April 1, 2024]
West Japan Railway Hotel Development Ltd.
President, Representative Director: Masafumi Ise